Shipping Methods

FREE STANDARD AUSTRALIA WIDE SHIPPING is provided.
All orders will be processed and dispatched from Canberra, Australia within 1-2 business days (excluding Australian public holidays or Studio closures).
DELIVERY ESTIMATES (NB: remote locations may take longer)
- AUSTRALIA WIDE STANDARD: 7-14 business days via Australia Registered Postal Service.
  If your order is urgent please call the Studio directly for assistance.
  02 62953897

Registered Post Satchel
$19.95 flat rate | Orders over $150

Payment Method

Annabels’ accepts Apple Pay, VISA and MasterCard through Stripe Payment Systems.
Please see our ‘Privacy Policy’ for details on credit card security measures.
Annabel’s Bridal Studio Pty Ltd will appear on your credit card statement.
All purchase transactions will be calculated and processed in Australian Dollars.

We offer FREE AUSTRALIA WIDE DELIVERY on all orders OVER $150.
Optional express for Australia is available for to be paid for by the Purchaser.
Inspection of goods is required upon receipt.
Delivery times specified in the ‘delivery confirmation email’ are an estimate only and Annabel’s Bridal Studio will not be liable for any reasonable or unavoidable delays.
While we use premium services, transit times are beyond our control.
All items are carefully packaged and shipped within 48 hours on Australian business days.
It is your responsibility to arrange re-delivery or pick up from the delivery company if the parcel cannot be left at the address provided.

If your order is lost or damaged in transit, please contact us at Info@annabelsbridal.com.au within 7 working days of your expected delivery date so that we may assist you.
If damage has occurred during shipping, all packaging must be retained by receiver and failure to do so, may invalidate any claim.

Our jewellery is handmade and can be very fragile.
Please pay attention to any specific care instructions included with your item.
Jewellery containing glass, resin or semi-precious stones are delicate and should be handled with care.
Crystal or glass stones breaking from mishandling is not considered a manufacturing fault.
If pressure is placed on the earring posts or if they are bent out of shape, they can become weak, which may result in breakage.
Please ensure to keep jewellery in its original packaging for safe keeping.
Cleaning with a soft cloth or warm soapy water is recommended when necessary but ensure all items are thoroughly dried afterwards.
Abrasive or chemical cleaners should never be used.
Due to the nature of gold and silver plating, the finish may rub off or discolour over time. This is natural wear and tear and is not considered a manufacturing fault.

Natural stones & fabrications may vary in colour and/or size.
Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph on the website.
Slight variations are desired.
We are unable to accept exchanges based on the individual characteristics of stones or fabrications.

Unfortunately, we are unable to issue refunds unless a manufacturing fault is evident.
Please choose carefully as we are unable to offer an exchange or refund on earrings for hygiene reasons or in the event of a change of mind.
For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders.
Customers will be responsible for all return shipping & re-shipping charges on exchanges.
Items not received within the specified timeframe will not be accepted.
Returns must include the original packaging with tags attached and in the exact condition it was sent.
Tracking must be provided for all return shipments.
Items must not have been worn.

Faulty items will be fully inspected before a refund is issued.
The faulty product must be sent within 3 business days of making a claim for faulty goods.
Refunds we will credited via Secure Pay to the credit card used when making the purchase.
No returns or exchanges on sale items.

All items are quality checked before they are dispatched.
The term ‘faulty’ specifically refers to a manufacturing defect when a product deviates from it’s intended design or purpose.
General wear and tear in the course of normal use is not deemed a manufacturing fault.
Annabel’s is not responsible for the following:
Damage resulting from mishandling.
Damage caused by improper cleaning solutions or methods.
General wear and tear.
Damage caused by exposure to weather or improper environment.
Changes in the appearance of finishes over time.

Annabel’s reserves the right to cancel any order at any time, in which case all funds paid by the Purchaser will be returned.